About Us
About the Founder
Andrew Esemezie is a certified Customer Experience Professional and PROSCI®-certified Change Management Consultant with 20+ years designing customer feedback systems, optimising touchpoints, and building CX training programs for large enterprises. As Founder of Fairground Consulting, he helps medium to large corporations reduce churn and improve customer journeys and support.
Previously, he served as Director of Customer Experience and Change Management at Thomson Reuters, driving a 60% increase in digital self-service adoption, and as Head of Customer Experience at MTN Telecommunications, where he led a cultural shift toward customer-centricity that significantly boosted NPS.
Andrew holds an MBA (University of Ilorin) and a BSc in Geology (University of Benin), with executive credentials from IMD, Lagos Business School, McKinsey Academy, Harvard, Columbia, and Queen's Business School. He is a standing panel member of the CX Professionals Association (Toronto Chapter) and was awarded the Queen's Platinum Jubilee Pin for civic service.
Vision
To be the global partner of choice for enterprises that seek to transform and enhance their customer experiences..
Mission
Our mission is to make businesses manage change and do better with authentic customer engagement.
Core Values
At Fairground Professional Services, our core values are foundational to our strategic approach and drive us to foster robust relationships that yield significant results.
We are innovative, passionate, fun, audacious, impactful and believe in integrity.